Why I’m No Longer Using Ingram Spark

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Once upon a time, there were two book distributing services in the United States. Ingram, and Baker & Taylor. Baker & Taylor distributes to schools and libraries. Ingram distributes to book sellers.

The book publishing industry began changing in the early 21st century. Personal computers were becoming more sophisticated and more affordable. At the same time, new software was allowing people to publish from home. It even had a name. Desktop publishing.

So along came Lightning Source

Ingram created subsidiary called Lightning Source. I’m not exactly sure when this came about. However, I first heard of Lightning Source in 2003, after I wrote my first Luke and Jenny novel. My original publisher used Lightning Source for their distribution.

I began working with Lightning Source directly in 2011, when I created my own publishing company, Good Oak Press, LLC. At the time, they were a fantastic company to work with. They were there to help you succeed. If you had any question or concerns, or if you just needed a little help uploading a file, they were only a phone call away.

Then came Ingram Spark

A new subsidiary, Ingram Spark, came along a few years later. It worked with independent, or self-published authors, so I migrated to the new site. Same company, same great customer service. I had a long and happy business relationship with both subsidiaries for over a decade

Unfortunately, times have changed, and I’m afraid it hasn’t been for the better. It all started when I was having some serious log in issues with my account. No matter what I did, nothing would fix it. It’s a rather long, complicated story, so I’ll sum it up by saying that after much frustration and emails back and forth, I was told the problem was fixed. Only it wasn’t fixed. The issue still persisted.

All I can tell you is Ingram Spark is longer the helpful company I signed on with back in 2011. They have discontinued telephone support. Tech support is only available by email only. Unfortunately, the more complicated the issue, the more difficult it is to resolve it by email alone.

The response to the emails I sent always asked me for information I had already included in the original email. Each response came from a different sender, who had obviously never read the prior responses. Needless to say, this only made matters worse. As a result, the issue was never resolved. Sometimes you need to communicate in person, but I no longer have that option. There came a point when it finally became a deal breaker. Thankfully, there are now some alternatives.

I recently learned that one of my author friends has never used Ingram Spark. This came as a big surprise. He’s been writing books longer than I have, and he has built himself a good following. He distributes his books through Amazon, Draft2Digital, and SmashWords. So, I’m now changing course. I will no longer be distributing my books through Ingram Spark.

Kindle Direct Publishing

All we all know, the Amazon Kindle has been a game changer. I started publishing my ebook editions directly with Amazon shortly after the Kindle came on the market. The platform easy to use, and I could upload my files for free. However, I had never published a print edition with KDP Direct. That all changed with my latest Marina Martindale contemporary romance novel, Aquamarine. When I uploaded the print edition to KDP Direct I found it was almost as easy as uploading an eBook.

I admit I was a little concerned about the printing quality, but after receiving my first author’s copies, I can find no difference between KDP and Ingram. Both companies produce good quality print books. The difference is that Amazon does not charge you a fee to upload your files. You upload them for free. So why spend money when you don’t have to?

Amazon also has outstanding customer service. You can contact them by phone, email or chat. I’ve found their phone support to be friendly and helpful. No long waits on hold either. You enter your phone number, and they will call you back. They will also work with you until the problem is fixed.

Other Book Distributors

I’ve started distributing my eBook editions through Draft2Digital. They offer virtually the same eBook distribution as Ingram Spark. My eBook editions are now available for the Barnes& Noble Nook, Sony and Kobo eReaders, Apple Books, and others. There is no fee to upload your files, and their customer support is available by phone or email. Draft2Digital is also merging with SmashWords, and I will soon be distributing my print editions with them as well.

Ingram Spark is by far the winner when it comes to convenience. Those who don’t want the hassle of having to upload their files to multiple accounts may feel that that the forty dollar upload fee worth it. To each their own. Unfortunately, because of all the grief they have caused me, they simply aren’t worth headache, and I’d frankly rather keep the forty dollars in my own pocket. I can only hope, for their sake, that they will take whatever steps are necessary to improve their customer service. They lost a loyal, long-term  customer when they lost me, and somehow I doubt I’m the only one. All I can say is I won’t be coming back.

Gayle Martin

 

The Three Options for Book Publishing

© Can Stock Photo/ Baloncici

So you’re a new author and you’ve just completed your first manuscript. Congratulations. This is a big accomplishment. However, it’s only the first step for getting your work in reader’s hands. Your next task, if you haven’t done so already, is to determine how you want to publish your book. You have three options; traditional publishing, partnership publishing, or self publishing. Each has their advantages and disadvantages.

traditional publishing

Let’s begin with the option most people are familiar with, traditional publishing. Some of the most well known traditional publishers in the United States include Simon & Schuster, HarperCollins and Penguin Random House. No doubt you’ve heard of them as they’re part of a group known as The Big Five. This certainly is the big leagues, so you may be thinking, “Yeah, I’d love to have them publish my book. I’ll send them a copy of my manuscript and wait for them to call me.”

If only it were that simple. In reality, getting onboard with one of the Big Five publishers is about as easy as going to Hollywood, walking into a major motion picture studio and telling them that because you were the star of your high school play, you’re now ready to become a movie star, and would they please sign you up. Signing on with a major publisher, especially when you’ve never been published before, is a long, complicated and daunting process filled with rejection. Even if you have a good literary agent and a well written manuscript, there is no guarantee they will accept your work, and even if they do, they will drop you if your book sales don’t meet their expectations.

Partnership Publishing

This can be a viable alternative as partnership publishers provide many of the same services as a traditional publisher. They produce, format and distribute your book, and they pay you a royalty. However, unlike a traditional publisher, they don’t buy the rights to your book. You keep the rights, and you pay them for their services.

There is, however, a huge difference between partnership publishing and vanity publishing. A vanity publisher will produce your book, usually for a hefty fee. However, they don’t distribute your book, and your printed books are often poor quality. A partnership publishing company on the other hand will distribute your book, typically through Ingram. It’s up to you, however, to do the research and find out if the company is indeed a legitimate partnership publishing company. Most importantly, before signing any contract, ask if they distribute through Ingram. If the answer is no, walk away.

For the record, I started out with a very reputable partnership publishing company, and my books did quite well. I had to pay them for their services, and they took care of the cover design, printing, and distribution. Like a traditional publisher, they paid also royalties, but unlike a traditional publisher, I retained the rights to my book, and I could leave them at any time.

Self publishing

Self publishing has lost much of the stigma it once had, and, on rare occasions, a traditional publisher will pick up a self published author.

The big advantage to self publishing is that the author has complete control over all aspects of the publishing process. This includes editing, proofing, typesetting and ebook formatting, printing and distribution. In other words, it’s a lot of work. Amazon has made this process somewhat easier with their in house self publishing tools. Even so, editing and proofing are still the author’s responsibility.

I was lucky. I was a graphic designer for many years before I became an author. In 2011 my partnership publisher decided to change her business model and specialize in children’s books, while I had switched genres and started writing contemporary romance. She was, however, a mentor as well as a publisher, and I learned a lot about the publishing business from her. We both agreed that I was ready to start up my own publishing company. For me, it was the perfect choice. With my graphic design background, I’m able to format and design my own books. My company is an LLC, registered in the state of Arizona, so I was able to distribute through Ingram. However, after I started up my own company, Ingram created a division called Ingram Spark, which caters to self publishing authors. That said, I still recommend setting up an LLC if you’re serious about self publishing. Not only will you come across as more professional, an LLC can help protect your personal assets if you should ever experience an unexpected legal challenge.

Marketing Your book

Please note that regardless of which option you choose, book distribution is the publisher’s responsibility. Marketing your book your responsibility, even if you’re a traditionally published author. Book marketing can be daunting, but there are resources out there to help you. Again, it’s up to you to find those resources and use them.

Good luck with your book. If you would like to see my company website please click on the link below. I’ve included it as an illustration of what you can accomplish if you’re willing to invest the time and effort. Please note, however, that I am unable provide publishing services for other authors.

Gayle Martin

Good Oak Press, LLC

Print Books or eBooks?

The Amazon Kindle and other ebook readers have certainly changed the way people buy books. Ebooks certainly have their advantages. They can be instantly downloaded. You can store hundreds of books on your smartphone or tablet. Ebooks are also more affordable. At least they used to be, once upon a time. When ebooks first hit the scene, they typically cost a few dollars, but not so much anymore. In fact, nowadays some eBooks cost almost as much as print editions. 

Along with rising prices, there are other disadvantages to ebooks. Those with vision issues may find ebooks too difficult to read. And who among us hasn’t been disappointed upon finding their device has a dead battery. Ugh! I’ve so been there and done that.

I publish a newsletter for my Marina Martindale fans, so I took a survey from my subscribers. Did they prefer ebooks, print books, or no preference? The results were surprising. I was told that when if comes to fiction, most readers prefer ebooks. However, while not a scientific poll, most of my newsletter subscribers preferred print books. No preference came in a close second, but only a few preferred ebooks.

Is the ebook fad finally coming to an end? Somehow I doubt it. There are still plenty of people out there who prefer ebooks, so I’ll continue publishing both Kindle ebook and print editions of my books. And in case you’re wondering, I personally prefer print books. They’re low tech, so you never have to worry about a dead battery.

Gayle Martin